Car Dr Mobile Mechanics - Lubbock, Texas

momma hollie

Initial call everything was great, guy even did research supposedly and reached back out. Now we’ve had every excuse in the book as to why he has not been back to complete repairs, I’ve reached out several times by phone and online requesting a owner, supervisor, manager to call me and nothing, radio silence. My daughters car is sitting with no alternator, pieces of her car sitting in her trunk, broken promises and she’s already paid for the new alternator and wiring and it has not been installed nor does she have it after repeated attempts to get it done. I’m very unhappy. I want someone to call me

Response to message below: the communication is very poor. I have called several times and requested online as well and this is only way to get a response? We have changed plans, adjusted our schedules, it’s been over a week, we’ve had several different excuses - the issue with the wire being only one. We’ve asked for the parts he purchased to be brought to us and we would find someone else, my daughter requested a refund and nothing.
My daughter paid for the alternator and wire needed, but parts never given to her and her request for a refund was declined. Out 300+ dollars. Still have never recieved a call or able to reach the owner/manager/supervisor. Unprofessional. Will never recommend!!

Joshua Etheredge

Had one job done by Dakota. Great work, great price. Had another job done, and things went wrong. I was invoiced before the work and charged extraordinarily high parts charge. Dakota assured me that all was correct, but then I researched online. Parts were marked up by as much as 40%, and the labor was charged as more hours than the job took. Unfortunate, as I thought we found a new mechanic. Would not at all recommend.

Update - called the parts store the part was ordered from. Got the actual amount. Parts -$59. Parts charged -$199. The markup was way worse than 40%. More like a 200% markup. Unreasonable and untrustworthy.

Dean Foley

Dakota did an awesome job and got me back on the road very fast, and the price was less than what a tow truck would have charged. If you’re ever broke down in the area give these guys a call!

Thomas Oliver

Contact was great in the beginning, but after I was told they would get to my son’s vehicle, all contact ceased. I get it that things come up, but customer service goes a long way. I called Valdez Mobile Auto Repair and they took care of my son the very next day.

Anthony Coleman

Dakota swapped the starter on our truck in under 15 minutes, blessed to have this man on the road for fast and efficient assistance. Exceptional customer service from the called office as well!!

BangaLo SoTv

Their new motto should be "We're everywhere like wifi !" Their quick and accurate response in communication, not to mention the multiple contact numbers. + They will get directly to you, no problem ! Lol

Shahid Green

Customer Service was very helpful. Especially with setting up an Appointment right away.. Very much needed. Thank You!

Jeremy King

Called at 8:25 to book an appointment. They said they would be at my house at 12:45..no call, no show. Ended up doing the work myself.