High Tone Auto Body, Inc. - Basalt, Colorado

BECKY HEADDEN

Poor to no communication, with taking 5-6 months and never a real reason why? Didn’t return phone calls, and I had no I go there 3 times over the course in attempts to see why this was taking so long. Always a different reason. On pickup the car was dirty and battery dead. Not one time did anyone say sorry it took so long nor did they care. Poor customer service. Very disappointing.

Rebecca Borges

These guys are the best. Gerardo helped me out the whole way through and I swear they washed and nearly detailed the inside of my car before returning it to me. It was beautiful and I will definitely be back for any body work.

squidward college

I recently had the misfortune of being involved in a car accident. The whole ordeal was nothing short of a nightmare, but if it weren't for the incredible team at High Tone, I might still be stuck in the aftermath of that chaos.

From the moment I arrived at their shop, they exuded professionalism and empathy. The staff were understanding and compassionate, recognizing the stress I was under. They reassured me that they would take care of my car and, more importantly, take care of me.

True to their word, the team at High Tone worked wonders on my mangled vehicle. The swift manner in which they handled the repairs was nothing short of impressive. Not only did they bring my car back to life, but they also made sure to keep me informed throughout the entire process. The transparency and open communication went a long way in easing my concerns.

The kindness and efficiency displayed by High Tone were a stark contrast to the unfortunate circumstances that led me to their doorstep. They turned what could have been a prolonged and agonizing experience into a relatively smooth and quick resolution. I can't thank them enough.

Joseph Sinopoli

I was satisfied with the professionalism and responsiveness to my calls, however I had to initiate the communication myself as the shop did not reach out to me with updates. My repairs were complete and vehicle ready for pickup two days after the date I was told, so that wasn’t bad. I did have to return a couple days later because there was an air noise coming from the sunroof as it was out of alignment with the new roof that was installed, also a loud, persistent squeak at the rear of the vehicle due to a clip either not installed or installed incorrectly under the new headliner. They corrected these issues
promptly as I waited in the lobby. The following week, the panel that covers the driver side a-pillar popped off because the cables were not routed properly so the clips did not hold the panel in place. I fixed this myself since I am familiar with that assembly and was out of town at the time, therefore could not return to the shop.

Carla Switzer

Overall good service. Mike and everyone was very patient with me since I have them a million calls. We had some unexpected and inconvenient delays but that’s part of living in the Valley.

They returned my car clean which I highly appreciated since I have a baby.

Thank you.

Dan Fellin

Always helpful and bring all my cars here for any issues. Would trust them with the smallest to largest repair. Great people.

Tania Dibbs

I think all of the glowing reviews are from when the previous owners ran this business.

Car damage in early June 2022, was told to bring the van in on Wednesday the 13th, of the next month. They require the customer to call ahead to see if High Tone will honor their own appointment. Several calls later I finally dropped it off. It was due to be finished on the 18th of July. July turned into August with no word.

Early August I called to ask if I could take the car back and use it “as is” until they were ready since I need it for work and the damage was cosmetic. They said no, they already took off the front bumper and headlight and would not put them back on. They could not give me an ETA.

Called again, was given Aug. 9 as a completion date. I called Aug 9, not done, but Mike said he’d call me back with an ETA. Of course no call back. I called the next day, and explained to Natasha that I will need to rent a van soon and so needed a realistic ETA. I was told I would get a call back with an ETA. Of course, NO call back.

I called August 11 and again asked Natasha for an ETA. After listening to a looping message for about 15 minutes that explained how important I was as a customer Natasha got back on the phone and said she called the vendor while I waited on hold. (why take my time to do this?) She reported it would be the next week before the parts came in because they could not get a headlight. I wanted to know if I could buy one at Napa for them to install but Natasha started talking over me. When I interjected she instantly put the hold music back on, basically hanging up on me. I called back and when she answered I said, “what I was trying to ask was..” at which point she clicked the hold music back on again. Her boss later defended this behavior.

Sometime that fall I picked up the van but without all the trim pieces. High Tone was paid in full by my insurance. Called again from time to time through January of 2023, 8 months later at which time I ended up buying the parts online.

My problem was not with delays beyond their control. They never ONCE called back when they say they would. They could have put my van back together so I could drive it instead of keeping it unlocked on their lot for months. There was no follow through, and no communication unless I drove there in person to get answers. The very worst service imaginable, with plenty of rudeness and frustration to boot. Wouldn’t touch this place again if you paid me.

Andy Geesen

Simply awesome. I stopped in after the door on my Ford Expedition mysteriously filled with water. Spoke to a young man named Mike who took the car in, drained the water out, found the cause, and had me on my way in less than 15 minutes. Oh, and didn't charge me a dime. The next time I (or anyone I know) needs body work, we're coming to Mike and High Tone Auto Body. Great local business.