Shoppers Drug Mart - Toronto, Ontario

Marg Cummings

I have always come to this location to refill my medication.
It seems as though the management for this location has changed, and they have a high turnaround of pharmacy techs and poor service.

I had to speak with an agent and she was so rude. First of all she could not even say good morning and then when I was friendly, asking her to help me refill my medication. She was so rude and transactional.
These are the people that you were supposed to trust with giving you the right medication and if they cannot be kind on the phone and treat you like a human being, I would not suggest having your medication filled at this location as you cannot trust that they care about the medication they are giving you.
I would suggest that the owner of this pharmacist train techs to answer the phone in a basic customer manner. If we are to trust you with ensuring we get the right meds
This happened on nov 23 2024

M

If I could give 0 stars I would. Least attentive pharmacy staff I've ever encountered. Rude, slow, and just flat out less than amicable. Would recommend not going to this location and visiting ANY other shoppers for prescriptions.

Mark N

I shop here at least once a week because of its convenient location, ample parking, cleanliness, and not to mention the great deals which they have often. Of course the friendly staff helps, especially Constance who is always cheerful and often promoting for the store.

melanie coffin

Was seen by a professional pharmacist on Saturday evening (oct 19). She recommended me cystoplus for my uncomfortable pain. I am so grateful. Thank you was able to get me through until I see my doc on Tuesday.

Romina Naskhi

Their pharmacy is excellent with short wait times. The pharmacist is professional and truly cares about your needs. Highly recommend!

Jonathan Ko

*GIFTCARD SCAM WARNING!!!*

I purchased an amazon giftcard off the shelf from this store. After opening the card and attempting to add it to my account online, I received an alert that the card had already been redeemed by someone else! After confirming that the card had not been accidentally redeemed on my account, I went back to this store.

The card must have been tampered with, and when I brought this up the staff mentioned that they have heard of this happening at the store before. They said there was NOTHING I could do except call their help line. The help line did nothing useful and simply directed me to Amazon. At this point, I was directed to take it up with the bank to report it.

I am disappointed by how easy it was for scammers to use Shoppers Drug Mart to steal! DO NOT buy giftcards from this store!

R L

The non-pharmacy staff, especially the cashiers, have been consistently top notch. The pharmacy experience has been a hit and miss. Sadly, there has been one miss too many to my liking. The straw that broke the camels back happened a few months ago. A very long wait to pick up my prescription even though there was only one person ahead of me and four (4) people, including the franchisee associate, working in the pharmacy area. Yet, not a single grunt to acknowledge my presence or otherwise afford a minimum courtesy for the long wait.
That's when it finally dawned on me: "I have other options, there are other places selling exactly the same prescription medications, often at a lower dispensing fee and lower cost." Ever since this epiphany, I have been filling my prescriptions at the nearby Peanut Plaza IDA. Same meds, more professional staff, excellent customer service, lower dispensing fees. Sure I can't buy a fancy lipstick while I am waiting for my drugs, but that's not an issue for me.

Kerrin Mmm

Excellent service! I wanted to return a cosmetic and the staff saw I was looking for support and asked me what I needed, even before she went up to the cash. It was a Revlon lipstick and she chatted with me a bit about cosmetics too! Very friendly and smooth service! Left here with a very good impression and speedy service!